OMNIQUE SHIPPING INFO!
PACKAGE ACCEPTANCE:
Shipping is handled directly through USPS, unfortunately the priority shipping you have purchased is not guaranteed as it is an estimated delivery window. We drop off orders Monday through Friday before the end of the business day, and after it has been scanned in at our local post office we are unable to give additional updates on the status of your package. I checked the status of your package and it says “ACCEPTED Shipment Received, Package Acceptance Pending” According to the USPS website that means “A postal facility has received a container or pallet of multiple packages, but processing has not started. Once the container is opened, each individual package will receive a scan indicating postal acceptance.” Here is the link I referenced so you can have clarification on the issue
(https://faq.usps.com/s/article/Where-is-my-package#SHIPMENT_RECEIVED_ACCEPTANCE_PENDING (https://faq.usps.com/s/article/Where-is-my-package#SHIPMENT_RECEIVED_ACCEPTANCE_PENDING)). Rest assured your package is mak
ing its way to you, if you have any issues please contact USPS directly at 1-800-275-8777
DAMAGED ITEM:
We package our tint the best possible way to prevent damage. In order to get this handled please send us photos of the damage, we will need photos of the inside packaging as well as the damaged tint. Once received we will email you an affidavit to verify the damage. Usually after 2-5 days our claims department will review and process the damage claim, then we will be able to resend your tint kit. Another option is to send the item back to us (Return shipping costs are not covered by Omnique). Once we receive the item we will resend another kit. Please let me know if you have any questions. Email us @ Omniquedesign@gmail.com
SHIPPING DELAY TIME:
Unfortunately, there isn’t much we can do on our end. Once your order is dropped off at the post office we have no control over the delivery time or any updates. Have you contacted USPS directly? We recommend calling their customer service line at 1(800)275-8777 to put in a service request. Or you can use this link(https://www.usps.com/help/missing-mail.htm (https://www.usps.com/help/missing-mail.htm))to submit a missing mail search request. All requests typically receive a response within 2-5 days.
**Please remember this is a estimated time frame for packages to be delivered** it states on the USPS website as well we will send you the link to read up